User Support Technician

$31.00 hourly
  • Jain Sustainability Consultants Inc.
  • Mississauga, ON, Canada
  • Oct 17, 2022
Full time Information Technology

Job Description

Jain Sustainability consultants Inc.—User support Technician

  • Mississauga, ONL5N 6P8
  •  Salary $31.00 / hour
  •  Vacancies 1 vacancy
  •  Terms of employment Permanent employment, Full time35 hours / week
  •  Start date  As soon as possible
  •  Employment conditions: On call, Early morning, Morning, Day, Evening, Weekend, Night

Job requirements

Languages

English

Education

Bachelor's degree

Experience

5 years or more

Certificates, Licenses, Memberships, and Courses 

Cisco certified network associate, Microsoft certified IT professional (MCITP)

Work Setting

Help desk

Personal Suitability

Accurate, Client focus, Effective interpersonal skills, excellent oral communication, excellent written communication, Initiative, Judgment, Organized, Team player

Computer and Technology Knowledge

Device drivers, Networking software, Networking hardware, Networking security, Internet, Servers, Desktop applications, File management software, Security software, MS Office, MS Windows, TCP/IP, Wireless networks

Responsibilities:

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Provide advice and training to users in response to identified difficulties, Collect, organize and maintain a problems and solutions log for use by other technical support analysts, Supervise other technical support workers in this group, Provide business systems, network and Internet support to users in response to identified difficulties, Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

5-10 people

Credentials:

Cisco Certified network Associate

Microsoft Certified IT Professional

Experience and Specialization

Device Drivers

Networking software

Networking Hardware

Networking security

Internet

Servers

Desktop applications

File Management software

Security Software

MS Office

MS Windows

TCP/IP

Wireless networks

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Handling heavy loads, Physically demanding, Manual dexterity, Attention to detail, Ability to distinguish between colours, Sound discrimination, Sitting, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling

 

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

  • By email

yayub@jainconsultants.com