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Food Service Supervisor Tim Hortons



Employer: 391480 Alberta Inc. o/a Tim Hortons

Job Title:

Food Service Supervisor Tim Hortons


Calgary, AB 


Restaurant And Food Service

Job ID:


Job Views:



Food Service Supervisor – Tim Hortons


Our vision is to be a Tim Hortons leader in hospitality, team work, happiness, standards execution, coffee excellence, and fun by creating exceptional experiences for our Guests, Team Members and community.


Job Details

  • Employer: 391480 Alberta Inc. o/a Tim Hortons
  • Location: 6825 Macleod Trail S., Calgary, Alberta,
  • Salary $14.35 hourly for 40 to 44 hours per week
  • 2 Vacancies
  • Terms of employment Permanent  Full time
  • Start date As soon as possible
  • Benefits: Disability Benefits, Medical Benefits, Dental Benefits, Life Insurance Benefits, Vision Care Benefits
  • Employment conditions Employment Conditions: Day, Evening, Night, Weekend, Shift, Early Morning, Morning

Job requirements

Languages: English

Education: No degree, certificate or diploma

Experience: 1 year to less than 2 years in the Food industry

Work Setting: Restaurant; Food service establishment; Fast food outlet or concession; Coffee shop

Workers Supervised: Kitchen and food service helpers; Food service counter attendants and food preparers

Security and Safety: Bondable

Work Site Environment: Noisy; Odours; Hot

Work Conditions and Physical Capabilities: Fast-paced environment; Work under pressure; Physically demanding; Combination of sitting, standing, walking; Standing for extended periods; Walking; Bending, crouching, kneeling; Tight deadlines

Ability to Supervise: 16-20 people

Work Location Information: On-site customer service

Personal Suitability: Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus


Specific Skills

  • Supervise and co-ordinate activities of staff who prepare and portion food;
  • Supervise and check assembly of trays;
  • Prepare and submit reports;
  • Maintain records of stock, repairs, sales and wastage;
  • Estimate and order ingredients and supplies;
  • Ensure food service and quality control,
  • Train staff in job duties, sanitation and safety procedures;
  • Prepare budget and cost estimates;
  • Establish methods to meet work schedules;
  • Hire food service staff


People Management

  • Leads by example and demonstrates the importance of treating every team member and guest with respect;
  • Assists the Restaurant Manager in recruitment and retention strategies;
  • Reacts immediately to issues requiring attention during shift;
  • Provides on-going, specific direction to team members;
  • Encourages an exciting and fun work environment while motivating team members to meet goals;
  • Trains, orientates and monitors new team members, using PTS and feedback binder;
  • Reports to the Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative); and
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.


Hospitality Management

  • Leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviours with team members;
  • Responds to Guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations; and
  • Assists in the running company-wide incentive programs;


Operations Management

  • Displays knowledge of and works in compliance with applicable legislation;
  • Complies with and enforces all Tim Hortons operating standards;
  • Ensures that all product and packaging is properly merchandised and stocked;
  • Responsible for shift cash procedures;
  • Maintains operational efficiency through use of positioning charts;
  • Supervises team members to ensure primary and secondary duties are completed;
  • Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies);
  • Keeps current on all new information on Portal or available through Town hall meetings;
  • Assists the Restaurant Manager in driving sales and transactions during their shift;
  • Monitor for, responds to and reposts to restaurant management about unsafe acts and conditions;
  • Completes all required documentation (e.g. records waste, manager walk thru, pre-rush checklists, etc.) and
  • Escalates to management any issues and/or problems.



How to Apply

By e-mail: th100208@gmail.com

In person: 6825 Macleod Trail S., Calgary, Alberta, T2H0L5 from 9:00 to 17:00

Maria De Luna Immigration Services
Calgary, AB, Canada

Phone: 403-538-2193
Web Site: http://www.mdlservices.ca/

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