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Guest Service Manager

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Company:

Four Points by Sheraton

Job Title:

Guest Service Manager

Location:

Grande Prairie, AB 

Job Type:

Full time

Salary:

31.00

Salary:

$31.00

Category:

Management
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Job ID:

10018

Job Views:

935

Posted:

05.01.2018

Closing Date:

04.30.2019

Geared To:

Indigenous, Aboriginals, Canadians, Immigrants, Newcomers, Students, Veterans, Permanent Residents, Persons with Disabilities
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Employer:

Employer:
Four Points by Sheraton, Grande Prairie
How to apply:
By email:
through Akhi
By mail:
Four Points by Sheraton
6702 102 Street
Grande Prairie, Alberta
T8W 0K8

Other Information:

1 Four Points by Sheraton, Grande Prairie is looking for 2 Guest Service Managers. We are equal opportunity employer and Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities Indigenous people, Newcomers to Canada, Seniors are encouraged to apply.
The job description is as following:
Job responsibilities:
  • Develop and implement policies and procedures for daily operations
  • Negotiate with suppliers for the provision of materials and supplies
  • Negotiate with clients for the use of facilities at the hotel such as conventions and other functions
  • Prepare budgets and monitor revenue and expenses
  • Prepare marketing plans and implement marketing activities
  • Enforce policies and procedures
  • Develop and implement business plans
  • Address customers’ complaints or concerns and resolve in an effective manner
  • Assist clients/guests with special needs
  • Perform front desk duties
  • Arrange for and oversee appropriate maintenance
  • Ability to supervise 5-10 people
  • Recruit, hire, supervise staff and establish work schedules
  • Conduct performance reviews/conduct training sessions
Wage and Conditions:
  • Permanent full-time position
  • $31.00/hour
  • 35-44 hours/week
  • Flexible work hours
  • Part timers encouraged to apply
Language:
  • English
Education and Experience:
  • Completion of a 1-2-year college program in hotel management or
  • Equivalent in work experience
Work environment/work location
  • Fast paced
  • Large workload
  • Working under pressure
  • Meeting tight deadlines
  • Attention to detail
  • Combination of sitting, standing, & walking
  • Standing for extended periods of time
  • Location - Grand Prairie
Personal attributes/other skills
  • Team player/flexibility
  • Excellent oral and written communication
  • Effective interpersonal skills
  • Use of initiative
  • Familiar with MS Office, MS Outlook, central reservation systems
Employer:
Four Points by Sheraton, Grande Prairie
How to apply:
By email:
through Akhi
By mail:
Four Points by Sheraton
6702 102 Street
Grande Prairie, Alberta
T8W 0K8
Company
1525637 Alberta Ltd
Canada

Phone: 7809371995
Web Site:

Company Profile